Shift Lead-Opening/Closing required

Nothing Bundt Cakes #233; Novi (MI); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Flexible schedule

Job summary

A local bakery is seeking a Lead/Key Holder to create a welcoming environment for guests and ensure smooth bakery operations. This role involves engaging with customers, processing orders, and maintaining product knowledge. The ideal candidate will demonstrate exceptional guest service skills, a friendly demeanor, and a capacity to perform in a fast-paced environment. Flexible scheduling is required, including early mornings and weekends.

Qualifications

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient.
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
• Is comfortable with new technology and has the ability to operate the point-of-sale system.

Responsibilities

• Greets walk-in and phone guests warmly and enthusiastically.
• Maintains strong product knowledge to educate guests.
• Process guest orders accurately and efficiently.

Skills

Interpersonal skills

Customer service

Attention to detail

Ability to multitask

Positive attitude

Tools

Toast point-of-sale system

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Flexible schedule

Position Summary:

The Nothing Bundt Cakes (NbC) – Lead/Key Holder creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions, maintains bakery operations and sells our delicious cakes. The Lead/Key Holder may be the first point of brand contact in our bakery and serves an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Lead/Key Holder embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:

• When fulfilling the role of the Guest Service Representative, promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC SWEET Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision.
• Prioritizes workload according to schedule to ensure all orders are complete at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests.
• Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.
• Effectively utilizes measuring instruments, commercial-grade or handheld mixer and pastry bag to fro ... (text truncated for brevity)

Core Values and Competencies:

• Servant’s Heart
  • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
  • Keeps the good of the team or guest ahead of personal interests or gain.
  • Displays humility and empathy in interactions with others.
• Spirit of a Champion
  • Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
  • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
  • Operates with a strong sense of urgency and adheres to NbC brand standards.
• Genuine Connections
  • Projects warmth, enthusiasm and optimism that attracts others.
  • Builds positive, productive relationships with all team members.
  • Listens actively and communicates openly, clearly and respectfully.

Knowledge, Skills and Abilities:

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
• Is diligent, organized and self-motivated.
• Has the ability to understand and carry out oral and written instructions and request clarification when needed.
• Is comfortable with new technology and has the ability to operate the Toast point-of-sale system.
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
• Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Education, Certifications and Work Experience Requirements:

• Applicants must be 18 years of age or older.
• While no formal education or work experience is required, previous experience as a shift leader at a NbC bakery, restaurant or retail store is a plus.

Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.