Shift Leader Jimmy Johns

Dunkin'; Calabash (NC); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

Jimmy Johns is seeking a Shift Leader to coach team members and ensure fast, high-quality service in a busy restaurant environment. The role involves supervising 3–10 staff, training, inventory control, and maintaining cleanliness and safety standards.

Responsibilities include managing cash drawers, opening/closing procedures, and coordinating with drivers for delivery efficiency. Strong English, prior leadership, and a customer-focused mindset are essential for success.

Formación

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality, or a related customer-facing environment.
• Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls.
• Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment.

Responsabilidades

• Supervises a staff of approximately three to 10 employees.
• Provides on-the-job training for all employees.
• Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning and paper supplies for the unit to ensure a minimum loss from waste and theft.
• Forecasts food items. Estimates what amount of each food item is needed.
• Estimates what amount of each food item will be consumed per shift.
• Supervises food preparation and service operations while on duty. Assists In Shopper during rush periods to ensure the maintenance of restaurant efficiency.
• Ensures that every customer receives world class customer service.
• Routes deliveries and supervises drivers to maximize delivery business and speed.
• Completes daily food preparation including opening and closing procedures, meat and vegetable slicing and bread production.
• Executes systems and procedures with 100% integrity and completeness.
• Completes daily and weekly paperwork.
• Responsible for 100% of the cash drawers at all times during the shift.
• Audits previous shift's systems and procedures for 100% integrity and completeness.
• Completes preventive maintenance and upkeep on store's equipment and supplies.

Conocimientos

Leadership

Teamwork

Guest focus

Training

Problem solving

Motivating others

Punctuality & honesty

Educación

HS Diploma or GED preferred

Herramientas

Basic computer skills

Descripción del empleo

Position Title: Shift LeaderReports To: Restaurant ManagerOverview:Shift Leaders are generally responsible for coaching Jimmy Johns Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. Supervises all function of the restaurant to ensure customer service and high quality products are delivered when the Restaurant Manager is not on duty. Responsible for the successful execution of fast, accurate sandwiches and world-class customer service while maintaining a clean, organized shift.Responsibilities Include:Supervises a staff of approximately three to 10 employeesProvides on-the-job training for all employeesDelegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning and paper supplies for the unit to ensure a minimum loss from waste and theftAssists in the supervision of preparation, sales and service of foodForecasts food items. Estimates what amount of each food item is neededEstimates what amount of each food item will be consumed per shiftSupervises food preparation and service operations while on duty. Assists In Shopper during rush periods to ensure the maintenance of restaurant efficiencyEnsures that every customer receives world class customer serviceRoutes deliveries and supervises drivers to maximize delivery business and speedCompletes daily food preparation including opening and closing procedures, meat and vegetable slicing and bread productionExecutes systems and procedures with 100% integrity and completenessCompletes daily and weekly paperworkResponsible for 100% of the cash drawers at all times during the shiftAudits previous shift's systems and procedures for 100% integrity and completenessCompletes preventive maintenance and upkeep on store's equipment and suppliesPerforms other related duties as assignedEducation/Experience:Must be at least 18 years oldHS Diploma or GED preferredBasic computer skillsFluent in spoken and written EnglishPrevious leadership experience in retail, restaurant or hospitality, or a related customer-facing environmentProven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controlsDemonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environmentKey Competencies:Works well with others in a fast-paced team environmentOn time, demonstrates honesty and a positive attitudeWillingness to learn and adapt to changeGuest focusedAbility to assist with trainingProblem solvingMotivating othersPhysical Demands/Working Conditions:Standing on feetRepetitive motion including bending, stooping and reachingLifting objects, ice, products, boxes up to 20lbs (if applicable)Wearing a headset (if applicable)Working in a small spaceEach franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. These materials and resources are optional for franchisees, and nothing in these materials and resources should be construed as the franchisor being involved in or having control over a franchise employee’s essential terms and conditions of employment. Specific employment-related questions should be directed to your franchise organization’s legal counsel or other professional advisor.