Shift Leader - Fast-Paced Sandwich Shop

Everyday Coffee Company; Calabash (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Jimmy Johns is seeking a Shift Leader to coach team members, ensure operational brand standards, and deliver world-class guest service in a fast-paced environment. The role supervises 3–10 staff, trains team members, and manages daily store operations in the absence of the Restaurant Manager.

The Shift Leader will oversee inventory, cash handling, and opening/closing procedures while maintaining cleanliness and efficiency.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality, or a related customer-facing environment.
• Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls.
• Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment.

Responsibilities

• Supervises a staff of approximately three to 10 employees
• Provides on-the-job training for all employees
• Delegates and is responsible for ordering, receipt, storage and issuing of all supplies to minimize loss
• Assists in supervision of preparation, sales and service of food
• Forecasts food items and estimates consumption per shift
• Supervises food preparation and service operations during shifts
• Ensures 100% customer world-class service
• Routes deliveries and supervises drivers to maximize speed
• Completes daily food preparation and closing procedures
• Executes systems and maintains integrity of operations
• Completes daily and weekly paperwork
• Responsible for cash drawers during the shift
• Audits previous shift for integrity
• Performs preventive maintenance on equipment and supplies
• Performs other related duties as assigned

Skills

Leadership

Customer service

Cash handling

Staff supervision

Training

Education

HS Diploma or GED

Tools

POS system

Job description

Jimmy Johns is seeking a Shift Leader to coach team members, ensure operational brand standards, and deliver world-class guest service in a fast-paced environment. The role supervises 3–10 staff, trains team members, and manages daily store operations in the absence of the Restaurant Manager.

The Shift Leader will oversee inventory, cash handling, and opening/closing procedures while maintaining cleanliness and efficiency.