Shift Leader: Inspire Team, Elevate Guest Experience

Krystal Restaurant; Decatur (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Krystal is seeking a Shift Leader in Decatur, AL to support the store management team with daily operations and drive the brand vision. You will help select, train and coach A+ talent to achieve results in People, Customer, Sales and Profit.

Responsibilities include leading shifts, resolving customer issues, coaching staff, ensuring food safety, and implementing local plans. The role requires flexibility across days, nights, weekends.

Qualifications

• Customer-focused and guest-centric service mindset.
• Proactive problem solving and goal achievement.
• Strong work ethic with sustained activity and productivity.
• Ability to work in a collaborative team environment.

Responsibilities

• Model Krystal Core Values and lead training to develop A+ talent.
• Collaborate with management to implement Performance Management processes.
• Resolve customer issues and train staff to meet service standards.
• Coach and drive excellence, recognizing shift accountability using company systems.
• Monitor and enforce food safety standards during shifts.
• Ensure execution of restaurant level plans and marketing initiatives.
• Perform cash, inventory, labor and food control procedures and address gaps.

Skills

Customer focused

Initiative

Action oriented

Team player

Education

High School Diploma or GED preferred

ServSafe certification a plus

Restaurant management experience 1+ years

Microsoft Office proficiency

Tools

Microsoft Office proficiency

Job description

Krystal is seeking a Shift Leader in Decatur, AL to support the store management team with daily operations and drive the brand vision. You will help select, train and coach A+ talent to achieve results in People, Customer, Sales and Profit.

Responsibilities include leading shifts, resolving customer issues, coaching staff, ensuring food safety, and implementing local plans. The role requires flexibility across days, nights, weekends.