Shift Leader: Inspire Team & Deliver Great Guest Service

Everyday Coffee Company; Richmond (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Everyday Coffee Company in Richmond, VA is seeking a Shift Leader to coach team members during shifts, ensuring Brand standards and delivering outstanding guest service. You will set goals, assign tasks, and motivate staff with timely feedback to maintain smooth operations.

Responsibilities include supporting the Restaurant Manager to meet operational goals, supervising cash handling, food safety, and inventory while resolving customer issues quickly to uphold the restaurant’s reputation.

Qualifications

• Must be 18 years or older.
• HS Diploma or GED preferred.
• Basic computer skills are required.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality.

Responsibilities

• Coach restaurant team members during the shift.
• Execute Brand standards and guest service.
• Set goals and assign job tasks.
• Provide timely, constructive feedback.
• Manage shift deployment and staffing.
• Oversee cash handling and deposits.
• Ensure food safety and inventory control.
• Handle customer complaints and emergencies.

Skills

Team leadership

Communication

Customer service

Problem solving

Training capability

Education

18+ years old

HS Diploma or GED

Basic computer skills

Fluent in English

Experience leading teams in retail/restaurant

Job description

Everyday Coffee Company in Richmond, VA is seeking a Shift Leader to coach team members during shifts, ensuring Brand standards and delivering outstanding guest service. You will set goals, assign tasks, and motivate staff with timely feedback to maintain smooth operations.

Responsibilities include supporting the Restaurant Manager to meet operational goals, supervising cash handling, food safety, and inventory while resolving customer issues quickly to uphold the restaurant’s reputation.