Shift Leader in Training – Fast-Paced Store

truenorth Convenience Stores; Cadillac (MI); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

True North in Cadillac, MI is looking for a Shift Manager to support fast, friendly service and a clean store. You will handle daily operations including merchandising, pricing, loss prevention, inventory, and fuel transactions while addressing guest concerns.

Under the Store Manager, you will train new team members, run daily reports, and ensure all transactions are processed accurately with the POS system.

Qualifications

• High school diploma or equivalent.
• Prior customer service or cashier experience.
• Experience in retail or convenience store environment preferred.
• Basic math and reading skills.

Responsabilités

• Provide prompt, courteous customer service in accordance with company standards.
• Accurately process customer transactions using point-of-sale systems.
• Maintain a clean, safe, and organized store environment.
• Perform assigned food service tasks following food safety and sanitation requirements.
• Perform interior and exterior store duties necessary to support daily operations.
• Assist customers and provide product or service recommendations.
• Greet and acknowledge every customer to create a welcoming environment.
• Monitor store activity and report suspicious behavior or incidents.
• Handle customer issues and complaints, escalating to the Store Manager when required.
• Upsell by recommending complementary or similar items.
• Explain car wash programs and assist with traffic flow during peak times if applicable.
• Prepare and serve food items in accordance with food safety and sanitation standards.
• Support inventory management activities including receiving deliveries, stocking merchandise, rotations, product placement, and removing expired or damaged products.
• Monitor in-ground gasoline storage inventory.
• Assist store operations with training new team members.
• As directed by the Store Manager, run daily reports, reconcile shift sheets, complete PDI reporting, and banking procedure. Responsible for transport of bank deposit to bank.
• Perform other duties as assigned by management.

Connaissances

Customer service

Cash handling

POS transactions

Inventory management

Loss prevention

Team communication

Formation

High school diploma or equivalent

Outils

Point-of-sale system

Description du poste

True North in Cadillac, MI is looking for a Shift Manager to support fast, friendly service and a clean store. You will handle daily operations including merchandising, pricing, loss prevention, inventory, and fuel transactions while addressing guest concerns.

Under the Store Manager, you will train new team members, run daily reports, and ensure all transactions are processed accurately with the POS system.