Shift Leader III

HRsmart; Gulfport (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

HRsmart is seeking a Shift Leader for NCBC - Gulfport, MS. The role supervises field operations and custodial staff, ensuring safe, quality service on federal contracts. Expect split shifts, training duties, and adherence to site-specific statements of work.

The ideal candidate has at least three years in food services with a year in supervision, plus ServSafe or equivalent certification within 90 days. Background checks and transportation access are required for entry to the federal

Qualifications

• Minimum of three years in food services or related field.
• One year of lead or supervisory experience.
• Must pass ServSafe Certification or equivalent within 90 days.
• Ability to work independently to support the group.
• Ability to interact appropriately with customers and team members.
• Eligibility for work assignment on specified contract(s).
• Ability to pass organization background screenings as appropriate.

Responsibilities

• Assist management in daily operation of contract services for customers.
• Supervise custodial staff.
• Conduct QC inspections as directed by the Project Manager.
• Assist with staff training including safety lessons from TRG materials.
• Orientate and train new team members on equipment operation.
• Distribute work assignments to team members.
• Perform preventative maintenance and minor repairs on equipment.
• Maintain cleanliness and proper function of equipment; report issues.
• Secure building and manage asset control.
• Establish positive relationships with customers and respond to complaints.
• Perform direct contract functions and/or labor 25% of the workday.
• Attend required TRG training.
• Perform duties per site-specific statement of work.
• Manage team to promote productivity and program goals.
• Address team member complaints per policies.
• Maintain competence through continuing education.
• Ensure training compliance.

Skills

Food service leadership

Supervisory experience

ServSafe certification

Independent work

Customer interaction

Background screening

Work eligibility

Job description

Job Title

Location

NCBC - Gulfport, MS 39501 US (Primary)

Category

Operations

Job Description

The Shift Leader is responsible for safely performing contract duties as assigned by management. Quality customer service is expected to be provided at all times. Knowledge and willingness to learn all aspects of the job is a requirement of the position.

WORK SCHEDULE WILL INCLUDE SPLIT SHIFTS

BEFORE APPLYING:

This position is on a federal installation. All applicants must pass a background check and drug screening, and maintain your own reliable transportation. A valid driver's license, current vehicle registration, and proof of insurance is needed to access the federal installation.

Minimum Qualifications, Knowledge, Skills, and Abilities:

• Must have a minimum of three (3) years of experience in food services or a related field.
• Must have one (1) year of experience in a lead or supervisory role.
• Must be able to pass ServSafe Certification or equivalent (example: Preventative Med Food Certification); within 90-days from your start date.
• Must have the ability to work independently as needed to support the group effort.
• Must be able to interact appropriately with customers and team members.
• Must meet eligibility requirements for work assignment on specified contract(s).
• Must be able to pass organization screening requirements, including state or federal background screenings as appropriate.

Essential Functions:

Duties may vary depending on contract specifications and building assignments.

Field Operations

• Assist management in the daily operation of specific contract services delivered to customers in a timely and quality manner.
• Supervise custodial staff.
• Conduct QC inspections as directed by the Project Manager.
• Assist with job training for staff, including safety lessons from TRG training materials.
• Orientate and train new team members in the safe and proper operation of equipment as necessary.
• Distribute work assignments to team members as directed.
• Perform preventative maintenance and minor repair of equipment as necessary.
• Maintain cleanliness of equipment and ensure it functions properly. Promptly report worn and broken equipment to supervisor.
• Be responsible for keys, combinations, and equipment and/or asset control.
• Be responsible for securing the building when work is complete.
• Assist with establishing and maintaining a positive relationship with customers.
• Respond to customer complaints.
• Perform direct contract functions and/or labor 25% of the workday.
• Attend required TRG training.
• Perform duties required by site-specific statement of work.

Team Leadership (Supervisory)

• Manage team members to promote maximum productivity, achievement of program goals, and favorable team member retention.
• Address team member complaints per company policies and procedures.
• Maintain current competence through continuing education.
• Maintain compliance with mandatory training requirements.

Physical Requirements:

May travel to and from various locations and buildings throughout the year and in various weather conditions. Most work will take place indoors. May work with cleaning chemicals. Will be required to follow Emergency Operations Work Assignment per customer requirements. Schedules are subject to change. May require working early morning, mid-morning, afternoon, and/or evening hours and weekends and holidays.

While performing this job's duties, the team member is regularly required to bend, crouch, walk, climb stairs and ladders, reach above head, sit (to drive) and lift up to 40 pounds. Will occasionally be required to lift or move up to 50 pounds. May be required to remove snow from sidewalks, driveways, and parking areas, using snow shovels or snowplows.

The mental demands, physical demands, and environmental factors described here represent those that a team member must meet to perform the job's essential functions successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.