Shift Leader III

HRsmart; Newport (RI); On-site; USD 42,000 - 56,000; Full time

Job summary

HRsmart is seeking a Shift Leader for operations at a Newport, RI location. The role involves supervising custodial staff, conducting QC inspections, and ensuring timely, quality service delivery on a federal installation.

The position requires 3 years in food services with at least 1 year in a supervisory role, plus ServSafe or equivalent certification within 90 days. Travel and background checks may apply, with early morning and weekend shifts possible.

Qualifications

• Minimum 3 years of experience in food services or related field.
• At least 1 year in a lead or supervisory role.
• Must obtain ServSafe or equivalent within 90 days.
• Ability to work independently and interact with customers.
• Eligible for work on specified contracts; pass background screenings.

Responsibilities

• Assist management in daily contract operations delivering timely, quality services.
• Supervise custodial staff and conduct QC inspections.
• Train staff in safety and equipment operation.
• Orientate new team members and delegate work assignments.
• Maintain equipment and secure facility after shifts.
• Respond to customer complaints and maintain positive client relations.
• Perform 25% direct contract labor.
• Attend required TRG training.
• Site-specific duties per SOW.
• May travel between locations as needed.

Skills

Food service experience

Leadership experience

ServSafe certification

Independent working

Customer interaction

Work authorization

Background screenings

Job description

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Job Title

Location

Newport - Newport, RI 02841 US (Primary)

Category

Operations

Job Description

The Shift Leader is responsible for safely performing contract duties as assigned by management. Quality customer service is expected to be provided at all times. Knowledge and willingness to learn all aspects of the job is a requirement of the position.

Work schedule will include split shifts | All applicants must be available to work Sundays from 5:30 am to 9:30 am.

BEFORE APPLYING:

This position is on a federal installation. All applicants must pass a background check and drug screening, and maintain your own reliable transportation. A valid driver's license, current vehicle registration, and proof of insurance is needed to access the federal installation.

Minimum Qualifications, Knowledge, Skills, and Abilities:

• Must have a minimum of three (3) years of experience in food services or a related field.
• Must have one (1) year of experience in a lead or supervisory role.
• Must have the ability to pass ServSafe Certification or equivalent (example: Preventative Med Food Certification); within 90-days from your start date.
• Must have the ability to work independently as needed to support the group effort.
• Must be able to interact appropriately with customers and team members.
• Must meet eligibility requirements for work assignment on specified contract(s).
• Must be able to pass organization screening requirements, including state or federal background screenings as appropriate.

Essential Functions:

Duties may vary depending on contract specifications and building assignments.

Field Operations

• Assist management in the daily operation of specific contract services delivered to customers in a timely and quality manner.
• Supervise custodial staff.
• Conduct QC inspections as directed by the Project Manager.
• Assist with job training for staff, including safety lessons from TRG training materials.
• Orientate and train new team members in the safe and proper operation of equipment as necessary.
• Distribute work assignments to team members as directed.
• Perform preventative maintenance and minor repair of equipment as necessary.
• Maintain cleanliness of equipment and ensure it functions properly. Promptly report worn and broken equipment to supervisor.
• Be responsible for keys, combinations, and equipment and/or asset control.
• Be responsible for securing the building when work is complete.
• Assist with establishing and maintaining a positive relationship with customers.
• Respond to customer complaints.
• Perform direct contract functions and/or labor 25% of the workday.
• Attend required TRG training.
• Perform duties required by site-specific statement of work.

Team Leadership (Supervisory)

• Manage team members to promote maximum productivity, achievement of program goals, and favorable team member retention.
• Address team member complaints per company policies and procedures.
• Maintain current competence through continuing education.
• Maintain compliance with mandatory training requirements.

Physical Requirements:

May travel to and from various locations and buildings throughout the year and in various weather conditions. Most work will take place indoors. May work with cleaning chemicals. Will be required to follow Emergency Operations Work Assignment per customer requirements. Schedules are subject to change. May require working early morning, mid-morning, afternoon, and/or evening hours and weekends and holidays.

While performing this job's duties, the team member is regularly required to bend, crouch, walk, climb stairs and ladders, reach above head, sit (to drive) and lift up to 40 pounds. Will occasionally be required to lift or move up to 50 pounds. May be required to remove snow from sidewalks, driveways, and parking areas, using snow shovels or snowplows.

The mental demands, physical demands, and environmental factors described here represent those that a team member must meet to perform the job's essential functions successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.