Shift Leader: Hospitality Ops & Team Growth

SOLcocina; Scottsdale (AZ); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Dining discounts and team perks

Career growth opportunities

Employee referral program

Health insurance

Job summary

Xperience Restaurant Group (XRG) is seeking a Shift Coordinator to support the management team in all aspects of shift operations. You will implement shift plans, supervise team members, and ensure safe, efficient service in a fast-paced environment.

Responsibilities include coordinating interviews, adhering to company policies, and maintaining high standards of guest experience. This role requires availability for varied shifts and compliance with safety and sanitation guidelines.

Qualifications

• High School Diploma preferred.
• Proof of eligibility to work in the United States.
• Valid Driver’s License.
• 18+ years of age.
• Possession of or the ability to possess all state-required work cards.
• Minimum of two years related experience.
• Familiarity with Opentable.
• Proper lifting techniques.
• Guest relations.
• Sanitation and safety.
• Safe alcohol service.
• Full-service restaurant operations.
• Ability to communicate effectively and assertively in English.

Responsibilities

• Performs all duties as outlined in the Shift Coordinator certification program.
• Sets an example for Team Members by working hard to implement shift plan and ensure swift and smooth production.
• Delegates in a way that encourages teamwork during shift to ensure that the restaurant operations comply with company standards.
• Communicates daily work goals to team from leadership.
• Motivates Team Members to exceed guest expectations with food and friendly service in clean surroundings.
• Works with team to act on guest feedback and resolve complaints in a timely, friendly and professional manner.
• Takes initiative to immediately report violations of safety, sanitation and security and other company policies to restaurant management.
• Follows all POS comp procedures and cash handling procedures-May never discount their own checks.
• Assist leadership with coordinating and scheduling interviews for hourly team members.
• Must follow manager appearance standards when performing Shift Coordinator duties.
• Demonstrate appropriate professional and ethical behavior, at all times, when interacting with guests, employees, and managers.
• Directs, trains and motivates ongoing shift responsibilities to employees and ensure proper completion of assigned tasks and checklists.
• Follow all procedures and policies to ensure the safety of all employees and guests.
• Assist managers with promotional roll-outs and training.
• Preparing and sorting documents for data entry.
• Entering invoices into database software and checking to ensure the accuracy of the data has been inputted.
• Tracking, reviewing, and submitting invoices.
• Resolving discrepancies in information and obtaining further information for incomplete documents.
• Assists and/ or completes additional tasks as assigned.

Skills

High-level communication

Guest relations

Sanitation and safety

Safe alcohol service

Full-service restaurant operations

English proficiency

Team leadership

Willingness to work varied shifts

Ability to follow policies

Education

High School Diploma

Tools

OpenTable

Job description

Xperience Restaurant Group (XRG) is seeking a Shift Coordinator to support the management team in all aspects of shift operations. You will implement shift plans, supervise team members, and ensure safe, efficient service in a fast-paced environment.

Responsibilities include coordinating interviews, adhering to company policies, and maintaining high standards of guest experience. This role requires availability for varied shifts and compliance with safety and sanitation guidelines.