Shift Leader: Guest Service & Operations Coach

Taco Bell; Muhlenberg Township (Berks County); On-site; USD 35,000 - 45,000; Full time

Job summary

A popular fast-food restaurant is seeking a Shift Manager to assist with operational tasks, customer service, and food quality assurance. This role involves ensuring adherence to company standards, conducting inventory audits, and training crew members. Ideal candidates will have strong customer service skills and the ability to manage routine tasks effectively. The Shift Manager will work closely with the management team to maintain excellence in service and product quality.

Qualifications

• Experience in customer service and food handling is preferred.
• Ability to coach and train hourly employees.
• Strong communication skills for guest relations.

Responsibilities

• Assist management in routine administrative tasks.
• Drive customer satisfaction and product quality.
• Conduct periodic food safety audits.
• Perform daily inventory and monitoring of operations.

Skills

Customer service excellence

Operational monitoring

Food safety auditing

Inventory management

Job description

A popular fast-food restaurant is seeking a Shift Manager to assist with operational tasks, customer service, and food quality assurance. This role involves ensuring adherence to company standards, conducting inventory audits, and training crew members. Ideal candidates will have strong customer service skills and the ability to manage routine tasks effectively. The Shift Manager will work closely with the management team to maintain excellence in service and product quality.