Shift Leader: Guest Service & Operations Coach

Workstream; El Reno (OK); On-site; USD 16,531 - 22,041; Part time

Job summary

Workstream in El Reno, Oklahoma is seeking an hourly shift coordinator to lead a restaurant shift, assisting the General Manager and Assistant Manager, coordinating guest service and operations to drive sales and positive results. The role involves supervising a team of associates, maintaining standards, and coaching staff for efficient service during assigned shifts.

Candidates should understand guest service principles and be able to direct team members to deliver accurate, fast, and friendly

Qualifications

• Demonstrated understanding of guest service principles

Responsibilities

• Maintains inventory
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that restaurant upholds operational and brand standards
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities
• Performs duties of the Team Member when necessary

Skills

Guest service principles

Job description

Workstream in El Reno, Oklahoma is seeking an hourly shift coordinator to lead a restaurant shift, assisting the General Manager and Assistant Manager, coordinating guest service and operations to drive sales and positive results. The role involves supervising a team of associates, maintaining standards, and coaching staff for efficient service during assigned shifts.

Candidates should understand guest service principles and be able to direct team members to deliver accurate, fast, and friendly