Shift Leader: Guest Experience & Team Coaching

Ontario Trillium Foundation; Albemarle (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible scheduling

Sunday off

Direct operator interaction

Competitive pay

Positive culture

Leadership development

Job summary

Chick-fil-A Albemarle is seeking a Team Leader to supervise shifts, coach Team Members, and uphold operational excellence. You’ll ensure accurate food prep, maintain fast service, and keep a clean, safe environment while delivering exceptional guest experiences.

The role emphasizes leadership potential, reliability, and strong communication. It offers growth opportunities and aPositive culture in a fast-paced restaurant setting.

Qualifications

• 16+ years old
• Previous customer service experience preferred
• Leadership experience is a plus
• Hard-working and dependable
• Team-oriented with a positive attitude
• Strong communication and people skills
• Honest, coachable, and eager to grow

Responsibilities

• Lead and supervise Team Members during assigned shifts
• Ensure food is prepared accurately, following recipes and portion standards
• Maintain speed of service and high-quality guest experience
• Ensure cleanliness of workstations, dining room, restrooms, and facility
• Hold team accountable to cash handling and safety procedures
• Address guest concerns and resolve issues with care and professionalism
• Provide coaching, feedback, and encouragement to Team Members
• Communicate performance opportunities to management
• Open or close the restaurant when needed

Skills

Team leadership

Customer service

Communication skills

Dependable

Positive attitude

Coaching

Problem solving

Job description

Chick-fil-A Albemarle is seeking a Team Leader to supervise shifts, coach Team Members, and uphold operational excellence. You’ll ensure accurate food prep, maintain fast service, and keep a clean, safe environment while delivering exceptional guest experiences.

The role emphasizes leadership potential, reliability, and strong communication. It offers growth opportunities and aPositive culture in a fast-paced restaurant setting.