Shift Leader - Guest Experience & Sales Coach

Holiday Inn Express Cooperstown NY; Hickory (NC); On-site; USD 14,000 - 18,000; Full time

Job summary

Tommy’s Express Car Wash is seeking a Shift Leader for our Hickory location. You will lead shifts, coach team members, and ensure exceptional guest experiences while promoting memberships and maintaining safety and wash quality.

You will work with a fast-paced team to ensure on-time opening/closing, proper checklists, and responsive guest service. Prior leadership experience in a car wash or service environment is helpful but not required.

Qualifications

• The ideal Shift Leader is dependable, energetic, organized, guest-focused, and able to give direction and hold teammates accountable.
• Leads by example on duty and communicates clearly with the team and management.
• Flexible schedule including mornings, evenings, weekends and holidays.

Responsibilities

• Lead by example and set pace for the team during each shift.
• Serve as leader on duty when site leaders are absent.
• Coach and train team members on guest service, safety, and procedures.
• Promote Tommy’s Express memberships and hit daily sales goals.
• Ensure wash operation runs safely and efficiently while maintaining site standards.
• Ensure cleanliness and safety across all areas and equipment.
• Document shift logs and communicate issues to leadership.

Skills

Leadership

Guest interaction

Communication

Problem solving

Time management

Organizational skills

Coaching

Sales mindset

Accountability

Adaptability

Job description

Tommy’s Express Car Wash is seeking a Shift Leader for our Hickory location. You will lead shifts, coach team members, and ensure exceptional guest experiences while promoting memberships and maintaining safety and wash quality.

You will work with a fast-paced team to ensure on-time opening/closing, proper checklists, and responsive guest service. Prior leadership experience in a car wash or service environment is helpful but not required.