Guest Experience Shift Leader

Tommy Car Wash Systems; Michigan; Hybrid; USD 1,653,000 - 2,755,000; Full time

Benefits offered by this job

Competitive pay + bonus opportunity

Full benefits (health, dental, vision)

401(k) with company match

Paid time off + holidays

Tuition help + career growth

Promote from within culture

Fun, team-first environment

Job summary

Tommy’s Express in Michigan is looking for a proactive Shift Lead to energize the team and deliver outstanding guest experiences. You’ll supervise the crew during shifts, assist with training, and help manage daily operations at the car wash.

The role offers part-time or full-time hours, with weekend availability and a fast-paced, team-first environment that values growth, reliability, and customer service excellence.

Qualifications

• Proven leadership and team supervision abilities.
• Excellent guest service mindset and communication.
• Comfortable with standard car wash tech and POS systems.
• Ability to thrive in a fast-paced environment.
• Reliable and flexible with shifts.

Responsibilities

• Lead the team during shifts and coordinate tasks.
• Deliver exceptional guest service and handle guest concerns.
• Open and close the wash, ensuring safety and readiness.
• Keep the site clean, organized, and welcoming.
• Support membership sales and upsell opportunities.
• Provide training and guidance to new hires.

Skills

Leadership

Guest service

People skills

Technology comfortable

Reliability

Job description

Tommy’s Express in Michigan is looking for a proactive Shift Lead to energize the team and deliver outstanding guest experiences. You’ll supervise the crew during shifts, assist with training, and help manage daily operations at the car wash.

The role offers part-time or full-time hours, with weekend availability and a fast-paced, team-first environment that values growth, reliability, and customer service excellence.