Shift Leader: Guest Experience & Operations

Domino's; Washington (District of Columbia); On-site; USD 17,000 - 21,000; Full time

Job summary

Domino’s Pizza, a Washington, DC-area franchise run by Team Washington, Inc., seeks team members to ensure excellent customer service, accurate order taking, and smooth operations in a fast-paced setting.

Responsibilities include greeting customers, handling cash, operating POS systems, assisting with inventory, and promoting menu items. The role emphasizes teamwork, training on duties, and maintaining food quality standards.

Qualifications

• Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders
• Sabable to multi-task in a fast-paced environment
• Ability to lead the team on duty and coordinate scheduling with team members
• Ability to pass applicable Company background checks

Responsibilities

• Lead and support the Manager on Duty (MOD).
• Maintain high standards of customer service during high-volume, fast-paced operations.
• Greet customers and take orders professionally and promptly.
• Provide upsell opportunities to increase sales and customer satisfaction.
• Manage cash and daily reports; oversee POS operations and accuracy.
• Assist with inventory control and stock ordering; ensure food quality and cleanliness.

Skills

Customer service

Cash handling

POS systems

Team leadership

Multi-tasking

Communication

Order taking

Tools

POS terminal

Cash register

Job description

Domino’s Pizza, a Washington, DC-area franchise run by Team Washington, Inc., seeks team members to ensure excellent customer service, accurate order taking, and smooth operations in a fast-paced setting.

Responsibilities include greeting customers, handling cash, operating POS systems, assisting with inventory, and promoting menu items. The role emphasizes teamwork, training on duties, and maintaining food quality standards.