Shift Leader: Growth, Training & Perks

Wendys; City of Rochester (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Employee discounts on meals

Paid training

Competitive salary and benefits

Job summary

Wendy's in Rochester, NY is seeking a Restaurant Shift Manager to oversee daily operations, lead a team of crew members, and ensure top-quality food and service. You will coach staff, manage safety standards, and drive performance across shifts.

The role emphasizes developing your team, maintaining a customer-first culture, and aligning with brand standards while supporting profitability and smooth restaurant operations.

Qualifications

• Experience in a supervisory/managerial restaurant role.
• Ability to lead and coach a team.
• Knowledge of food safety and sanitation.
• Flexible availability, including evenings and weekends.

Responsibilities

• Lead and supervise restaurant crew during shifts.
• Deliver outstanding customer service and resolve issues promptly.
• Oversee opening/closing procedures, cash handling and inventory.
• Create and manage shift schedules to cover demand.
• Train new hires on policies, procedures and safety.
• Monitor sales and costs to meet targets and improve profitability.
• Collaborate with management and kitchen staff for smooth operations.

Skills

Leadership

Interpersonal skills

Customer service

Problem solving

Team management

Flexible schedule

Education

High school diploma or equivalent

Hospitality management degree (preferred)

Job description

Wendy's in Rochester, NY is seeking a Restaurant Shift Manager to oversee daily operations, lead a team of crew members, and ensure top-quality food and service. You will coach staff, manage safety standards, and drive performance across shifts.

The role emphasizes developing your team, maintaining a customer-first culture, and aligning with brand standards while supporting profitability and smooth restaurant operations.