Shift Leader — Grow Your Leadership & Service Impact

Workstream; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Closed Sundays

Flexible Hours

Scholarships

Job summary

Chick-fil-A Metrocenter in Phoenix, AZ seeks a Team Leader to oversee shift operations, guide performance, and ensure exceptional guest experiences. This role emphasizes hands-on leadership, supporting the team, and upholding Chick-fil-A standards.

Schedule includes 30+ hours per week across 4+ days with pay up to $22/hour. Benefits include Sundays off, flexible hours, and leadership development in a people-focused environment.

Qualifications

• Proven leadership experience with consistent employment history.
• Strong communication, influence, and teamwork skills.
• Ability to lead shifts, delegate tasks, and meet standards.

Responsibilities

• Deliver operational excellence: accuracy, speed, quality, and cleanliness
• Lead team members in executing Chick-fil-A's Create Raving Fans strategy
• Drive 2nd Mile Service: exceed expectations and create WOW guest moments
• Assign team placement, manage breaks, and ensure task completion
• Conduct shift huddles, communicate goals, and assess performance
• Model Chick-fil-A's standards of customer service and professionalism
• Maintain accountability for assets, policies, and procedures
• Build a team culture focused on excellence and growth

Skills

Leadership experience

Communication

Teamwork

Decision making

Customer service

Schedule management

Integrity

Mentorship

Job description

Chick-fil-A Metrocenter in Phoenix, AZ seeks a Team Leader to oversee shift operations, guide performance, and ensure exceptional guest experiences. This role emphasizes hands-on leadership, supporting the team, and upholding Chick-fil-A standards.

Schedule includes 30+ hours per week across 4+ days with pay up to $22/hour. Benefits include Sundays off, flexible hours, and leadership development in a people-focused environment.