Leadership Professional

Workstream; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Closed Sundays

Flexible Hours

Scholarships

Job summary

Chick-fil-A Metrocenter in Phoenix, AZ seeks a Team Leader to oversee shift operations, guide performance, and ensure exceptional guest experiences. This role emphasizes hands-on leadership, supporting the team, and upholding Chick-fil-A standards.

Schedule includes 30+ hours per week across 4+ days with pay up to $22/hour. Benefits include Sundays off, flexible hours, and leadership development in a people-focused environment.

Qualifications

• Proven leadership experience with consistent employment history.
• Strong communication, influence, and teamwork skills.
• Ability to lead shifts, delegate tasks, and meet standards.

Responsibilities

• Deliver operational excellence: accuracy, speed, quality, and cleanliness
• Lead team members in executing Chick-fil-A's Create Raving Fans strategy
• Drive 2nd Mile Service: exceed expectations and create WOW guest moments
• Assign team placement, manage breaks, and ensure task completion
• Conduct shift huddles, communicate goals, and assess performance
• Model Chick-fil-A's standards of customer service and professionalism
• Maintain accountability for assets, policies, and procedures
• Build a team culture focused on excellence and growth

Skills

Leadership experience

Communication

Teamwork

Decision making

Customer service

Schedule management

Integrity

Mentorship

Job description

*Chick-fil-A Metrocenter complies with all applicable federal and Arizona labor laws. At this time, we are only able to consider applicants who are at least 16 years old due to Arizona labor regulations and scheduling requirements associated with this position.*

At Metrocenter Chick-fil-A, we believe strong leaders make the world better. We're committed to developing people to reach their full leadership potential. Joining our leadership team is an opportunity to grow, make an impact, and inspire others.

Note: Chick-fil-A operates at a unique standard compared to much of the industry. Outside leadership candidates will likely start as a Level 1 Team Member to gain hands-on understanding of Chick-fil-A's operations, culture, and expectations before stepping into leadership.

Role Overview

Team Leaders (TLs) are responsible for shift operations, guiding team performance, and ensuring exceptional guest experiences. They manage daily setup, delegate tasks, uphold Chick-fil-A standards, and foster a positive, results-driven environment.

Qualifications

• Strong values, ethics, and integrity
• Proven leadership experience and employment longevity
• Confident decision-maker with action-oriented leadership style
• Familiarity with Chick-fil-A strategies (preferred)
• Excellent communication, influence, and teamwork skills

Schedule & Pay

• Hours: 30+ hours/week, 4+ days per week
• Pay: Up to $22/hour

Key Responsibilities

• Deliver operational excellence: accuracy, speed, quality, and cleanliness
• Lead team members in executing Chick-fil-A's Create Raving Fans strategy
• Drive 2nd Mile Service: exceed expectations and create "WOW" guest moments
• Assign team placement, manage breaks, and ensure task completion
• Conduct shift huddles, communicate goals, and assess performance
• Model Chick-fil-A's standards of customer service and professionalism
• Maintain accountability for assets, policies, and procedures
• Build a team culture focused on excellence and growth

Why Work at Chick-fil-A Metrocenter

• Closed Sundays: Guaranteed day off
• Flexible Hours: Work around school, family, and commitments
• Scholarships: Leadership scholarships available for eligible employees
• Competitive Pay: Plus opportunities for advancement
• Direct Mentorship: Work closely with a franchise owner/operator
• Supportive Culture: Be part of a highly valued and respected team

At Chick-fil-A Metrocenter, this role is more than a job- it's a chance to develop lifelong leadership skills, make an impact, and grow with a company known for excellence.

Working at a Chick-fil-A restaurant is more than a job- it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.