Shift Leader: Grow with Training & Guest Experience

McDonald's Restaurants Limited; West Lafayette (IN); On-site; USD 1,929,000 - 2,480,000; Full time

Benefits offered by this job

Competitive pay + incentives

Employee discounts + free meals

Paid time off

Tuition reimbursement/educational aid

Training and advancement opportunities

Weekly direct deposit

Medical, dental, and vision benefits

Job summary

McDonald's is seeking a proactive Shift Manager in the United States (Indiana) to lead crew scheduling and daily restaurant operations. You will inspire managers and crew to deliver outstanding guest experiences while maintaining food safety and cleanliness to McDonald’s standards.

The role emphasizes teamwork, fast decision making, and ongoing staff training in a dynamic environment. Excellent customer service and communication are essential.

Qualifications

• Passion for helping and serving customers and team members.
• Strong focus on customer service and support.
• Ability to communicate effectively and anticipate customer needs.
• Ability to provide solutions and make decisions quickly in a fast-paced setting.

Responsibilities

• Lead and oversee crew schedules and operations to ensure smooth service.
• Provide leadership to crew and managers to deliver outstanding guest experiences.
• Supervise food safety and cleanliness to meet McDonald’s standards.
• Take actions around safety, security, inventory and profitability.
• Cultivate training and continued learning within the restaurant.
• Drive and expect high performance from the team.

Skills

Passion for helping and serving others

Customer service focus

Effective communication

Decision making in fast-paced env

Job description

McDonald's is seeking a proactive Shift Manager in the United States (Indiana) to lead crew scheduling and daily restaurant operations. You will inspire managers and crew to deliver outstanding guest experiences while maintaining food safety and cleanliness to McDonald’s standards.

The role emphasizes teamwork, fast decision making, and ongoing staff training in a dynamic environment. Excellent customer service and communication are essential.