Shift Leader: Grow Into Management & Lead Guest Experience

Dunkin' | Florida; Minneola (FL); On-site; USD 16,531,000 - 22,042,000; Part time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid training

Weekly paycheck

Growth opportunities

Job summary

Dunkin' is seeking a Shift Leader in Florida to guide teams during busy shifts, ensure guest satisfaction, and uphold quality standards. You’ll lead by example, manage tasks, and contribute to a fast-paced Dunkin' environment that values guest experience and efficiency.

Ideal candidates bring leadership and customer-service skills, a positive attitude, and a willingness to work early mornings, weekends, and holidays.

Qualifications

• Previous experience in food service or retail (leadership experience is a plus!).
• A positive attitude and strong communication skills.
• Ability to multitask and stay cool under pressure.
• Willingness to work flexible hours, including early mornings, weekends, and holidays.
• A team-first mindset and a passion for great coffee and customer service.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service.
• Keep operations running smoothly - prepping food, managing inventory, or handling cash.
• Train and coach crew members to be their best.
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards.
• Step in for the manager when needed, help make key decisions.

Skills

Leadership experience

Customer service

Communication skills

Multitasking

Flexibility

Job description

Dunkin' is seeking a Shift Leader in Florida to guide teams during busy shifts, ensure guest satisfaction, and uphold quality standards. You’ll lead by example, manage tasks, and contribute to a fast-paced Dunkin' environment that values guest experience and efficiency.

Ideal candidates bring leadership and customer-service skills, a positive attitude, and a willingness to work early mornings, weekends, and holidays.