Shift Leader - Flexible, People-First Ops Coach

Chick-fil-A; Frankfort (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

A fun work environment

Flexible scheduling

Uniforms included

Free break meal and meal discounts

Health insurance (when eligible)

401k match (when eligible)

Scholarship opportunities

Learning from experienced Operators

Career growth and development

Job summary

Chick-fil-A Frankfort (IL) is seeking a Shift Leader to support daily operations and coach team members. You’ll help run shifts, uphold standards, and model the Chick-fil-A service culture.

The role emphasizes urgency, accountability, and servant leadership in a fast-paced restaurant. Qualified applicants are authorized to work in the U.S., flexible, 18+, with at least 25 hours weekly, and able to open/close.

Qualifications

• Authorized to work in the United States.
• Flexible availability to cover shifts.
• Must be 18 years or older.
• Minimum of 25 hours per week.
• Ability to open and/or close the restaurant.
• Physical requirement to bend, lift up to 40 lbs.
• Demonstrate Chick-fil-A Core 4 values.
• Reliable transportation to work.

Responsibilities

• Assist the director team in all aspects of shift management.
• Lead positive working relationships and provide direction and feedback.
• Ensure staff adhere to restaurant policies and standards.
• Open and close the restaurant, managing systems.
• Address guest issues using the HEARD model and escalate when needed.
• Support and influence operational and financial goals.
• Lead and train the team on priority strategies: WHED Strategy, 2nd Mile Service, Attentive & Friendly Team.
• Resolve problems that could impact the shift.
• Manage breaks for the team and monitor labor and cash handling.
• Support catering duties and daily deposits.

Skills

Authorized to work in US

Flexible availability

Age 18+

Minimum 25 hours/week

Open/close restaurant

Physical fitness (up to 40 lbs)

Core 4 values (smile, eye contact, etc

Reliable transportation

Job description

Chick-fil-A Frankfort (IL) is seeking a Shift Leader to support daily operations and coach team members. You’ll help run shifts, uphold standards, and model the Chick-fil-A service culture.

The role emphasizes urgency, accountability, and servant leadership in a fast-paced restaurant. Qualified applicants are authorized to work in the U.S., flexible, 18+, with at least 25 hours weekly, and able to open/close.