Shift Leader — Bakery & Guest Experience (Flexible Scheduling)

Insomnia Cookies, LLC; New York (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Early wage access

Flexible scheduling

Employee discount

Job summary

Insomnia Cookies, LLC is seeking a Shift Leader to oversee bakery operations and lead the Cookie Crew during your shift. You’ll bake, package, and prepare orders while delivering an exceptional guest experience.

You’ll coach teammates, manage tasks, and help keep the bakery running smoothly in a fast-paced environment. The role emphasizes guest service, teamwork, and leadership, with availability during evenings, late nights, weekends, and holidays.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Lead bakery operations during the shift and ensure an exceptional guest experience.
• Bake, package, and prepare orders while delivering great guest service.
• Coach and motivate Cookie Crew members with direction and feedback.
• Prioritize and delegate tasks to keep operations running smoothly.
• Help maintain product quality, food safety, cleanliness, and speed of service.
• Handle cash management, registers, and deposits.
• Communicate updates and partner with store leadership to optimize bakery operations.
• Jump in wherever needed to help the team succeed.

Skills

Customer service

Communication

Teamwork

Problem solving

Flexible hours

Age 18+

Job description

Insomnia Cookies, LLC is seeking a Shift Leader to oversee bakery operations and lead the Cookie Crew during your shift. You’ll bake, package, and prepare orders while delivering an exceptional guest experience.

You’ll coach teammates, manage tasks, and help keep the bakery running smoothly in a fast-paced environment. The role emphasizes guest service, teamwork, and leadership, with availability during evenings, late nights, weekends, and holidays.