Shift Leader - Flexible Hours, Card Tips & Growth

Dunkin'; Wesley Chapel (FL); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Credit card tips

Leadership training

Flexible scheduling

Team-oriented atmosphere

Career growth opportunities

Job summary

Discovers a Shift Leader role within the Dunkin' Dunkin' network through Brewing Brand, offering leadership growth in a fast-paced, customer-focused environment. You will guide a team, ensure brand standards, and support daily operations in a franchise setting.

Ideal candidates bring prior leadership in retail or hospitality, strong English communication, and basic computer skills to manage schedules, inventory, and guest service efficiently.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Leadership experience

Fluent in English

Basic computer skills

Job description

Discovers a Shift Leader role within the Dunkin' Dunkin' network through Brewing Brand, offering leadership growth in a fast-paced, customer-focused environment. You will guide a team, ensure brand standards, and support daily operations in a franchise setting.

Ideal candidates bring prior leadership in retail or hospitality, strong English communication, and basic computer skills to manage schedules, inventory, and guest service efficiently.