Shift Leader: Flexible Café Lead & Growth Mentor

Scooter's Coffee, LLC; Fulton (MO); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free drink per shift

Free Scooters Coffee t-shirt

Discounts off-duty

Cash tips

Upward mobility

Flexible scheduling

No late nights

Job summary

Scooter’s Coffee, LLC in Fulton, MO is seeking a Shift Leader to coach a fast-paced team and assist the Store Manager in daily store operations. This role focuses on modeling barista responsibilities and guiding the team during shifts to deliver exceptional service.

You will contribute to onboarding and training, develop positive team relationships, and support administrative tasks to keep the store running smoothly.

Qualifications

• Passion for people
• Willingness to master brand recipes and techniques
• Energetic, fast-paced, flexible work style
• Ability to work cooperatively in a team environment
• Ability to teach others and communicate effectively
• Strong problem-solving skills and attention to detail
• Desire to take on a leadership role in a growing company

Responsibilities

• Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter’s “Amazing” customer service experience
• Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
• Assist the Store Manager in onboarding and training new team members
• Develop effective working relationships with team members, identifying individual motivation factors
• Proactively seek opportunities to increase individual and team sales
• Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner; ensure team members follow all health, safety, and sanitation guidelines
• Serve as a keyholder, following all opening and closing procedures
• Demonstrate punctuality, dependability, and adaptability
• Assist Store Manager with administrative duties as requested

Job description

Scooter’s Coffee, LLC in Fulton, MO is seeking a Shift Leader to coach a fast-paced team and assist the Store Manager in daily store operations. This role focuses on modeling barista responsibilities and guiding the team during shifts to deliver exceptional service.

You will contribute to onboarding and training, develop positive team relationships, and support administrative tasks to keep the store running smoothly.