Shift Leader: Fast-Paced Team Coach & Service Pro

Dunkin'; Calabash (NC); Vor Ort; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

Jimmy Johns is seeking a Shift Leader to coach team members and ensure fast, high-quality service in a busy restaurant environment. The role involves supervising 3–10 staff, training, inventory control, and maintaining cleanliness and safety standards.

Responsibilities include managing cash drawers, opening/closing procedures, and coordinating with drivers for delivery efficiency. Strong English, prior leadership, and a customer-focused mindset are essential for success.

Qualifikationen

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality, or a related customer-facing environment.
• Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls.
• Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment.

Aufgaben

• Supervises a staff of approximately three to 10 employees.
• Provides on-the-job training for all employees.
• Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning and paper supplies for the unit to ensure a minimum loss from waste and theft.
• Forecasts food items. Estimates what amount of each food item is needed.
• Estimates what amount of each food item will be consumed per shift.
• Supervises food preparation and service operations while on duty. Assists In Shopper during rush periods to ensure the maintenance of restaurant efficiency.
• Ensures that every customer receives world class customer service.
• Routes deliveries and supervises drivers to maximize delivery business and speed.
• Completes daily food preparation including opening and closing procedures, meat and vegetable slicing and bread production.
• Executes systems and procedures with 100% integrity and completeness.
• Completes daily and weekly paperwork.
• Responsible for 100% of the cash drawers at all times during the shift.
• Audits previous shift's systems and procedures for 100% integrity and completeness.
• Completes preventive maintenance and upkeep on store's equipment and supplies.

Kenntnisse

Leadership

Teamwork

Guest focus

Training

Problem solving

Motivating others

Punctuality & honesty

Ausbildung

HS Diploma or GED preferred

Tools

Basic computer skills

Jobbeschreibung

Jimmy Johns is seeking a Shift Leader to coach team members and ensure fast, high-quality service in a busy restaurant environment. The role involves supervising 3–10 staff, training, inventory control, and maintaining cleanliness and safety standards.

Responsibilities include managing cash drawers, opening/closing procedures, and coordinating with drivers for delivery efficiency. Strong English, prior leadership, and a customer-focused mindset are essential for success.