Shift Leader - Fast-Paced Team Coach (Flexible Scheduling)

Ontario Trillium Foundation; City of Port Jervis (NY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Flexible scheduling

Career growth and training

Medical, dental, and vision insurance

Paid time off

Tuition assistance

Free or discounted Dunkin’ products

Employee rewards and recognition

401(k) options

Employee Assistance Program (EAP)

Job summary

Dunkin’ is seeking a Shift Leader to support daily operations, coach team members, and deliver a great guest experience with every order. You’ll lead by example, ensure smooth shifts, and help meet sales and safety standards.

Ideal candidates bring supervisory experience, strong communication, and a positive attitude. Flexibility for mornings, evenings, weekends, and holidays is required, with a focus on guest satisfaction.

Qualifications

• Experience in supervisory or team lead role in food service or retail.
• Strong communication and leadership skills.
• Ability to multitask and work under pressure.
• Positive attitude with guest satisfaction focus.
• Must be at least 18 years old and flexible schedule.

Responsibilities

• Lead by example and foster a positive shift experience.
• Assign tasks and coach crew during the shift.
• Provide fast, friendly, accurate service to guests.
• Maintain store cleanliness and food safety procedures.
• Monitor shift performance and meet sales/labor targets.
• Open and close the restaurant per brand standards; handle concerns.

Skills

Supervisory experience

Leadership

Communication

Multitasking

Guest satisfaction focus

18+ age requirement

Job description

Dunkin’ is seeking a Shift Leader to support daily operations, coach team members, and deliver a great guest experience with every order. You’ll lead by example, ensure smooth shifts, and help meet sales and safety standards.

Ideal candidates bring supervisory experience, strong communication, and a positive attitude. Flexibility for mornings, evenings, weekends, and holidays is required, with a focus on guest satisfaction.