Shift Leader: Fast-Paced Restaurant Ops & Guest Experience

Workstream; Moline (IL); On-site; USD 2,066,000 - 3,444,000; Full time

Job summary

Wingstop in Illinois is seeking a hands-on Shift Leader to drive daily restaurant operations as Manager on Duty (MOD). You will lead teams on shift, ensure brand standards, and deliver fast, friendly service while maintaining quality and cleanliness.

The role emphasizes coaching, accountability, and high-energy guest experiences. The position requires strong leadership, communication, and problem-solving skills, with flexibility to work nights, weekends, and holidays in a high-volume

Qualifications

• Previous restaurant or shift leadership experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to perform in a fast-paced, high-volume environment.
• Knowledge of food safety and sanitation practices.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Lead and manage restaurant operations during assigned shifts as MOD.
• Deploy team members effectively across key positions (kitchen and front of house).
• Drive strong execution during peak and non-peak hours.
• Monitor ticket times, order flow, and SOS performance.
• Adjust staffing and manage breaks based on business needs.
• Communicate clear goals and expectations to the team each shift.

Skills

Leadership

Communication

Problem-solving

Fast-paced environment

Flexibility

Tools

POS system

Job description

Wingstop in Illinois is seeking a hands-on Shift Leader to drive daily restaurant operations as Manager on Duty (MOD). You will lead teams on shift, ensure brand standards, and deliver fast, friendly service while maintaining quality and cleanliness.

The role emphasizes coaching, accountability, and high-energy guest experiences. The position requires strong leadership, communication, and problem-solving skills, with flexibility to work nights, weekends, and holidays in a high-volume