Shift Leader - Fast-Paced Pizza Team Growth

Little Caesars - Ampler Pizza; Birmingham (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free Pizza for a Year

Rapid Career Growth

Ampler Cares Program

Job summary

Little Caesars-Ampler Pizza II is seeking a Team Lead to work under the General Manager, ensuring customer satisfaction and profitable operations. You will supervise shift staff, help meet service time goals, and uphold company standards for product quality, cleanliness and safety.

This role requires lifting, standing for long periods, and an onsite schedule. Experience in retail or customer service is preferred, with a minimum age of 18 and a high school diploma or equivalent.

Qualifications

• Have previous experience in retail or a position involving customer contact is preferred.
• Be at least 18 years of age.
• Possess a high school diploma, or equivalent, and possess basic math skills.
• Possess excellent verbal communication and interpersonal relations skills.
• Be dependable, hardworking and have the ability to work under pressure and in stressful situations.
• Be able to work a standard schedule and be able to perform all the essential functions of the job.
• Possess a valid driver’s license from the state of residence with a driving record maintained within company guidelines.
• Meet Little Caesars-Ampler Pizza II Background Verification guidelines.
• The U.S. Department of Justice (INS Division) requires that each Team Member provide documentation that proves their eligibility to work in the United States.

Responsibilities

• Serve customers correct, complete orders within service time goals according to the Customer Service Standards.
• Prepares and ensures consistent, high quality products are served to customers as described in the Little Caesars-Ampler Pizza II Handbook.
• Displays the proper image and follows Little Caesars-Ampler Pizza II policies, procedures and standards for conduct as outlined in the Little Caesars-Ampler Pizza II Handbook.
• Cleans and organizes work stations and ensures the standards are maintained as directed by management and as required by the local health department.
• Performs cash management responsibilities and ensures compliance by Colleagues to all safety and security procedures as defined in the Little Caesars-Ampler Pizza II Handbook as well any other safety and security procedures issued.
• Provides direction and feedback to Colleagues and follows up by coaching/counseling to ensure job duties are performed and all Little Caesar standards, procedures and policies are achieved.
• Performs the task associated with food, paper, labor, and utility cost controls and monitors shift activities to ensure compliance.
• Completes all paperwork neatly and accurately.
• Follows all procedures associated with opening and closing, appropriately handles unexpected occurrences, and notifies appropriate parties in a timely fashion.
• Completes assignments as directed by the General Manager including, but not limited to; daily, weekly and period end paperwork, recruiting and training, marketing, image and cleanliness.

Skills

Customer service

Communication

Dependability

Team supervision

Education

High school diploma or equivalent

Valid driver’s license

Job description

Little Caesars-Ampler Pizza II is seeking a Team Lead to work under the General Manager, ensuring customer satisfaction and profitable operations. You will supervise shift staff, help meet service time goals, and uphold company standards for product quality, cleanliness and safety.

This role requires lifting, standing for long periods, and an onsite schedule. Experience in retail or customer service is preferred, with a minimum age of 18 and a high school diploma or equivalent.