Shift Leader - Fast-Paced Guest Experience Coach

Ontario Trillium Foundation; Flemington (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

Duck Donuts in Flemington, NJ is seeking a motivated and upbeat individual to provide exemplary guest service while leading other team members. You will train and coach staff, maintain a clean, family-friendly atmosphere, and ensure compliance with safety and sanitation standards.

Responsibilities include coaching the team, rolling out promotions, communicating with management, and handling cash functions. A proactive attitude and strong communication skills are essential for success in this

Qualifications

• 2+ years of experience in foodservice, preferably with supervisory experience.
• Energetic and goal-oriented personality with the ability to lead others in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proven ability to provide exceptional service to guests.

Responsibilities

• Consistently delivers outstanding guest experiences through training and coaching the team and through exemplifying the Duck Donuts standard for exemplary service to each guest.
• Maintaining a clean, welcoming, and family-friendly atmosphere for guests and team members alike.
• Follows Duck Donuts recipes and procedures and ensures compliance with federal, state, and local regulations for safety, sanitation, and labor standards in addition to Duck Donuts’ standards while on duty.
• Delegates tasks to team members as needed while also setting a positive example by completing all assigned duties and taking initiative to complete additional cleaning, organizational, and prep tasks as time permits.
• Assists managers with rollout of system-wide promotional campaigns, limited-time-offers, training initiatives, and updates to policies, procedures, or recipes.
• Communicates concerns to management and works with management to implement plans enhanced performance.
• Manages cash intake and deposits and completes required cash handling functions.

Skills

Foodservice experience

Team leadership

Communication skills

Guest service excellence

Job description

Duck Donuts in Flemington, NJ is seeking a motivated and upbeat individual to provide exemplary guest service while leading other team members. You will train and coach staff, maintain a clean, family-friendly atmosphere, and ensure compliance with safety and sanitation standards.

Responsibilities include coaching the team, rolling out promotions, communicating with management, and handling cash functions. A proactive attitude and strong communication skills are essential for success in this