Shift Leader: Fast, Friendly Guest Experience

Workstream; Oxford (CT); On-site; USD 42,000 - 52,000; Full time

Job summary

Anju Donuts in Connecticut is seeking a Shift Manager to lead a Dunkin' team and coach Crew Members to uphold Brand standards while delivering a friendly guest experience.

Responsibilities include communicating shift priorities, training crew members, and providing coaching for continual improvement. The role emphasizes guest satisfaction, speed targets, safe operations, and team development.

Qualifications

• Restaurant, retail, or supervisory experience.
• Ability to work up to 35 hours.
• At least 18 years of age.

Responsibilities

• Support a respectful team environment.
• Communicate shift priorities, goals and results with team members.
• Support the training of crew members as requested.
• Provide coaching and feedback to crew members.
• Create and maintain a guest first culture in the restaurant.
• Operate with Sense of Urgency to deliver speed targets.
• Ensure Brand standards, recipes, and systems are executed.
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines.
• Manage proper team deployment to deliver team service.
• Drive sales goals and results.
• Execute restaurant standards and marketing initiatives.
• Manage cash over/short during shift.
• Ensure all products are prepared according to Brand standards.
• Minimize waste.

Skills

Restaurant supervision

Guest service

Team coaching

Communication

Job description

Anju Donuts in Connecticut is seeking a Shift Manager to lead a Dunkin' team and coach Crew Members to uphold Brand standards while delivering a friendly guest experience.

Responsibilities include communicating shift priorities, training crew members, and providing coaching for continual improvement. The role emphasizes guest satisfaction, speed targets, safe operations, and team development.