Shift Leader: Elevate Operations & Customer Experience

Papa Johns; Raytown (MO); On-site; USD 16,531 - 22,041; Full time

Job summary

Papa John's is seeking a Shift Leader in Raytown, MO to supervise shifts, ensure food quality and customer service, and support restaurant profitability. You will help execute company policies, uphold safety standards, and lead the team through busy periods with a focus on consistent operations.

The role requires hands-on leadership, strong communication, and the ability to manage inventory, cash handling, and staffing.

Qualifications

• High School diploma or GED is preferred.
• Serv‑Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.

Responsibilities

• Adheres to station guidelines and expectations for dough management, preparation, and holding times.
• Contributes to achieving product quality and customer satisfaction; follows TM handbook policies.
• Exhibits core values, maintains positive attitude and teamwork.
• Ensures adequate shift coverage and provides feedback to correct issues while maintaining standards.
• Manages inventory and cash handling to support profitability and minimize loss.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe/State Food Service Certification

Previous shift lead experience

Job description

Papa John's is seeking a Shift Leader in Raytown, MO to supervise shifts, ensure food quality and customer service, and support restaurant profitability. You will help execute company policies, uphold safety standards, and lead the team through busy periods with a focus on consistent operations.

The role requires hands-on leadership, strong communication, and the ability to manage inventory, cash handling, and staffing.