Shift Leader - Elevate Guest Service & Team Growth

Whitney Point; Village of Whitney Point (NY); On-site; USD 22,386 - 26,174; Full time

Benefits offered by this job

Tuition reimbursement

Career development

Comprehensive health, dental, and vision coverage

401K Savings

Paid Time Off

Free/discounted food and beverage items

Job summary

The Wolak Group, an established Dunkin’ Franchise located in Whitney Point, is hiring a Shift Leader. In this role, you will support operational excellence by leading a team dedicated to delivering exceptional guest service. The position offers competitive pay ranging from $16.25 to $19.00 per hour, plus tips, and includes benefits such as health coverage, career development opportunities, and paid time off. Join our amazing team and help us create a superior experience for our customers.

Qualifications

• Experience in a leadership role within food service or retail.
• Strong ability to train and guide team members.
• Commitment to delivering excellent guest service.

Responsibilities

• Support operational excellence by leading the team.
• Train and coach new and existing employees.
• Ensure quality food and drinks for guest satisfaction.

Skills

Leadership

Customer service

Training and coaching

Job description

Dunkin’ @ The Wolak Group - Whitney Point

Description

2920 US Route 11, Whitney Point, New York 13862

The Wolak Group is currently hiring for a Shift Leader to join our network! We are an established Dunkin’ Franchise with 90+ locations and growing.

Nothing makes us happier than providing our guests with America’s favorite coffee, refreshing beverages, tasty baked goods and snacks. Our customers are the reason we are in business, so we strive every day to deliver exceptional service to our guests.

We’ll let you in on a little secret though...while everyone knows that America Runs on Dunkin’, at The Wolak Group, we know that Dunkin’ runs on our incredible team members. Ready to come run with us?

Here’s what’s in it for you:

To keep our amazing team running, employees at our restaurants enjoy a bunch of perks:

Competitive Pay ranging from $16.25-$19.00/hr., plus tips. Compensation based on skills/prior experience

Hours that work for you

Tuition reimbursement through Southern NH University*

Ongoing training and development opportunities

Comprehensive health, dental, and vision coverage*

401K Savings to help you save for the future*

Paid Time Off (PTO)

Free/discounted food and beverage items

*Eligibility requirements

Here’s how you will help:

Support operational excellence by role modeling and leading the team to deliver exceptional Guest Service

Train and coach new and existing employees

Ensure team members complete all assigned duties and serve safe, quality food/drinks as part of creating a superior guest experience.

Click here to view the full job description.

You are applying for work at The Wolak Group, a franchisee of Dunkin’ Donuts, not Dunkin’ Brands, Inc. or any of its affiliates. Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

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