Shift Leader: Elevate Guest Service & Team Performance

Verona SO Route 365; Town of Verona (NY); On-site; USD 22,386 - 26,174; Full time

Benefits offered by this job

Competitive Pay

Tuition reimbursement

Comprehensive health, dental, and vision coverage

401K Savings

Paid Time Off

Free/discounted food and beverage items

Job summary

Verona SO Route 365 is seeking a Shift Leader for their Dunkin' franchise in the Town of Verona, New York. This role involves supporting operational excellence, training team members, and delivering exceptional guest service. Compensation ranges from $16.25 to $19.00 per hour, plus tips, with various benefits like tuition reimbursement, comprehensive health coverage, and paid time off. Join an exciting team and help create a superior guest experience!

Qualifications

• Ability to support operational excellence and lead a team.
• Experience in training and coaching employees.
• Commitment to delivering high-quality guest service.

Responsibilities

• Ensure team members complete all assigned duties.
• Train and coach new and existing employees.
• Support guest service excellence.

Skills

Guest Service

Training and Coaching

Operational Excellence

Job description

5527 SR 31, Verona, New York 13478

The Wolak Group is currently hiring for aShift Leaderto join our network! We are an established Dunkin’ Franchise with 90+ locations and growing.

Nothing makes us happier than providing our guests with America’s favorite coffee, refreshing beverages, tasty baked goods and snacks. Our customers are the reason we are in business, so we strive every day to deliver exceptional service to our guests.

We’ll let you in on a little secret though...while everyone knows that America Runs on Dunkin’, at The Wolak Group, we know that Dunkin’ runs on our incredible team members. Ready to come run with us?

Here’s what’s in it for you:

To keep our amazing team running, employees at our restaurants enjoy a bunch of perks:

• Competitive Pay ranging from$16.25-$19.00/hr.,plus tips. Compensation based on skills/prior experience

• Hours that work foryou

• Tuition reimbursement through Southern NH University*

• Career development and growth

• Ongoing training and development opportunities

• Comprehensive health, dental, and vision coverage*

• 401K Savings to help you save for the future*

• Paid Time Off (PTO)

• Free/discounted food and beverage items

*Eligibility requirements

Here’s how you will help:

• Support operational excellence by role modeling and leading the team to deliver exceptional Guest Service

• Train and coach new and existing employees

• Ensure team members complete all assigned duties and serve safe, quality food/drinks as part of creating a superior guest experience.

Clickhereto view the full job description.

You are applying for work at The Wolak Group, a franchisee of Dunkin’ Donuts, not Dunkin’ Brands, Inc. or any of its affiliates. Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

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