Shift Leader: Lead Guest Service & Team Growth

Route 31; Euclid (NY); On-site; USD 22,386 - 26,174; Full time

Benefits offered by this job

Competitive Pay

Tuition reimbursement

Career development

Comprehensive health coverage

401K Savings

Paid Time Off

Free/discounted food and beverage

Job summary

Route 31 in Euclid, New York is looking for a Shift Leader to join their team at a Dunkin’ franchise. The successful candidate will provide exceptional customer service, train new team members, and ensure operational excellence. Benefits include competitive pay, tuition reimbursement, career development, and comprehensive health coverage. Join Route 31 to help keep America running on Dunkin’!

Qualifications

• Experience in team leadership and guest service.
• Ability to train and develop team members.
• Strong communication skills.

Responsibilities

• Support operational excellence and lead the team.
• Train and coach new and existing employees.
• Ensure quality food/drinks for guests.

Skills

Team leadership

Customer service

Training and coaching

Job description

4206 SR 31, Clay, New York 13041

The Wolak Group is currently hiring for aShift Leaderto join our network! We are an established Dunkin’ Franchise with 90+ locations and growing.

Nothing makes us happier than providing our guests with America’s favorite coffee, refreshing beverages, tasty baked goods and snacks. Our customers are the reason we are in business, so we strive every day to deliver exceptional service to our guests.

We’ll let you in on a little secret though...while everyone knows that America Runs on Dunkin’, at The Wolak Group, we know that Dunkin’ runs on our incredible team members. Ready to come run with us?

Here’s what’s in it for you:

To keep our amazing team running, employees at our restaurants enjoy a bunch of perks:

• Competitive Pay ranging from$16.25-$19.00/hr.,plus tips. Compensation based on skills/prior experience

• Hours that work foryou

• Tuition reimbursement through Southern NH University*

• Career development and growth

• Ongoing training and development opportunities

• Comprehensive health, dental, and vision coverage*

• 401K Savings to help you save for the future*

• Paid Time Off (PTO)

• Free/discounted food and beverage items

*Eligibility requirements

Here’s how you will help:

• Support operational excellence by role modeling and leading the team to deliver exceptional Guest Service

• Train and coach new and existing employees

• Ensure team members complete all assigned duties and serve safe, quality food/drinks as part of creating a superior guest experience.

Clickhereto view the full job description.

You are applying for work at The Wolak Group, a franchisee of Dunkin’ Donuts, not Dunkin’ Brands, Inc. or any of its affiliates. Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

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