Shift Leader

Big Boy Restaurant Group; Fairfield (OH); On-site; USD 34,000 - 52,000; Full time

Job summary

Big Boy Restaurant Group in Fairfield, OH is seeking an entry-level Shift Leader to support the management team and ensure guest dining satisfaction. The role focuses on hospitality excellence by coaching staff, delegating tasks, and upholding cleanliness and sanitation standards.

The responsibilities include safeguarding cash assets during shifts, supporting sales goals with the management team, enforcing policies and regulations, and training employees to deliver top-quality food and service

Qualifications

• High School Diploma or GED is required.
• Strong communication and leadership abilities are expected.
• Ability to train and supervise staff while maintaining hospitality standards.

Responsibilities

• Protects cash assets during each shift, including counting and verifying cash, and logging in the safe.
• Collaborates with GM and Assistant Managers to maximize sales while upholding standards.
• Enforces company policies, wage/hours regulations, and sanitation rules; completes required forms.
• Supports promotions and marketing initiatives; ensures proper food prep and presentation.
• Maintains safety and sanitation standards and oversees staff training.
• Aids the management team in delivering guest satisfaction and professional appearance.

Skills

Leadership

Communication

Customer service

Teamwork

English proficiency

Education

High School Diploma or GED

Job description

Job Details: Level: Management | Location: Fairfield, OH | Position Type: Full Time | Education Level: High School

This entry level management position assists the management team by ensuring total guest dining satisfaction. The primary role of the Shift Leader is to ensure hospitality excellence by managing, coaching and delegating to employees to ensure the timely delivery of top quality food, friendly and welcoming behaviors and that our high cleanliness and sanitation standards are maintained.

Shift Leader Responsibilities

• Protects the cash assets of the restaurant during each shift, including counting and verifying the contents of the safe and cash drawers at the beginning and end of each shift, completing the bank deposit slip for the shift and entering the information in the safe log.
• Works with the Executive General Manager and the Assistant Manager(s) as a team to achieve maximum sales and profits while maintaining excellence in operational standards and procedures.
• Consistently enforces all Company policies, procedures and standards. Ensures all government laws, rules and regulations are followed to the letter of the law regarding wages, hours and sanitation. Completes all required documentation on the proper forms.
• Works with the management team to implement all advertising and promotions coordinated by the Marketing Department, ensuring that all food is prepared and presented properly 100% of the time.
• Maintains strict safety and sanitation standards in the restaurant.
• Assists the management team to ensure all employees receive proper training.
• Supports the management team at all times with the primary focus being complete guest satisfaction.
• Maintains a professional appearance, adhering to uniform standards at all times.

Qualifications

• High School Diploma or GED.
• Sufficient strength and agility to lift and carry up to 50 lbs.
• Ability to bend, reach, and climb stairs.
• Ability to work long hours and be on your feet for long periods of time.
• Ability to read, count, write and follow recipes accurately.
• Able to stand/sit and drive a vehicle for long periods of time.
• Good hearing, visual, English speaking, memory, writing, reading, math and organizational skills.

Desired Traits / Hospitality Skills

• A helpful personality.
• The ability to work well with others and maintain professionalism at all times.
• The ability to develop and build professional relationships with staff and guests.
• Great communication and leadership skills.