Shift Leader — Elevate Guest Experience & Team Growth

Buff City Soap; Wilkes-Barre Township (Luzerne County); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Corporate BenefitsHub membership

Employee discount

PTO for full-time

Job summary

Buff City Soap Midwest is seeking a Shift Leader to support a customer-centric environment and partner with the GM and Assistant Manager to meet guest service standards. You will supervise the Makery, train team members, and ensure production and safety goals are met with a positive, inclusive culture.

The role may be full-time or part-time. Salary is $15.00 per hour with full-time benefits including health, dental, vision insurance, PTO, and employee discounts.

Qualifications

• Must be authorized to work in the United States.
• Must have reliable transportation.
• Must be 18 years of age or older.
• Availability to open and close store as needed.
• Flexible work schedule including weekends and some holidays.
• 60 - 40 hours for FT, based on business needs.

Responsibilities

• Fosters a customer experience culture that is positive, genuine and informative
• Drives to meet or exceed sales goals and average transaction
• Communicates daily priorities, goals and initiatives to team members
• Train new team members in delivery of exceptional Guest experience utilizing Buff City Soap's Core 4 scripts
• Coaches team members as needed, giving appropriate praise and guidance
• Ensures all products are made to Buff City Soap production standards
• Creates daily production lists for store team members
• Train new team members in the production of soaps and other products.
• Lead team in meeting and practicing all Safety standards
• Leads by example, following all BCSMW policies and procedures
• Communicates with team ensuring all cash handling processes followed
• Assists in marketing events as needed
• Ensures all opening and closing duties are completed
• Additional assignments as requested by appropriate leadership/owners

Job description

Buff City Soap Midwest is seeking a Shift Leader to support a customer-centric environment and partner with the GM and Assistant Manager to meet guest service standards. You will supervise the Makery, train team members, and ensure production and safety goals are met with a positive, inclusive culture.

The role may be full-time or part-time. Salary is $15.00 per hour with full-time benefits including health, dental, vision insurance, PTO, and employee discounts.