Shift Leader: Earn Credit Card Tips & Lead a Team

Dunkin'; Lutz (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Credit card tips

Flexible hours

Leadership training

Growth opportunities

Team-oriented atmosphere

Job summary

Dunkin' franchisee Brewing Brand is hiring for a Shift Leader to guide daily operations, supervise the crew, and ensure guest satisfaction in a fast-paced environment.

You will lead by example, coach team members, schedule shifts, manage inventory, and support the Restaurant Manager in achieving goals. The role offers flexible hours, credit card tip income, and opportunities for advancement with training provided.

Qualifications

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Leadership

Communication

Teamwork

Guest focus

Problem solving

Education

Basic computer skills

Job description

Dunkin' franchisee Brewing Brand is hiring for a Shift Leader to guide daily operations, supervise the crew, and ensure guest satisfaction in a fast-paced environment.

You will lead by example, coach team members, schedule shifts, manage inventory, and support the Restaurant Manager in achieving goals. The role offers flexible hours, credit card tip income, and opportunities for advancement with training provided.