Shift Leader — Drive Team Excellence & Pizza Service

America's Pizza Company, LLC; Springfield (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Pizza Hut is seeking a Shift Leader in Springfield, MA to supervise daily restaurant operations and lead team members through shifts. You will train staff, ensure service standards, and resolve customer issues to maintain a high level of customer satisfaction.

Responsibilities include inventory control, scheduling, and upholding health, safety, and brand standards while fostering a positive work environment and professional image for Tasty Hut, LLC.

Qualifications

• Must be Serv Safe certified and able to lead shifts.
• Proficient with Microsoft Office and basic computer skills.
• Strong communication and positive attitude.
• Reliable transportation required.
• Clear National Sex Offender Registry and clean MVR.

Responsibilities

• Take ownership of restaurant and team during shifts.
• Train team to Pizza Hut and Tasty Hut, LLC standards.
• Resolve customer complaints and prioritize customer needs.
• Promote positive restaurant culture and employee experience.
• Manage inventory and food orders; oversee scheduling.
• Ensure health and safety compliance and cleanliness in the restaurant.
• Delegate workload and run shifts; ensure brand standards are met.
• Lead oversight of inventory, forecasting and ordering processes.

Skills

Customer focus

Leadership

Team training

Communication

MS Office

Reliable transport

Driver's license

Education

Serv Safe Certified

MSM courses 4-5

Microsoft Office

Tools

Microsoft Office

Job description

Pizza Hut is seeking a Shift Leader in Springfield, MA to supervise daily restaurant operations and lead team members through shifts. You will train staff, ensure service standards, and resolve customer issues to maintain a high level of customer satisfaction.

Responsibilities include inventory control, scheduling, and upholding health, safety, and brand standards while fostering a positive work environment and professional image for Tasty Hut, LLC.