Shift Leader: Drive Guest Service & Team Success

Baskin-Robbins; Riverdale Park (MD); On-site; USD 17,000 - 22,000; Part time

Job summary

Dunkin' Donuts franchise in Riverdale Park, MD is seeking energetic crew members. You will work in a fast-paced team environment, greeting guests and taking orders while ensuring cleanliness and safety.

The role emphasizes guest satisfaction, teamwork, and efficiency. Applicants should be at least 18, fluent in English, with a can-do attitude and willingness to learn ServSafe procedures.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• At least 18 years of age (where applicable).
• High school diploma (or equivalent).

Responsibilities

• Lead shift team, assign tasks, coach, and recognize achievements.
• Deliver exceptional guest service, resolve issues, enforce standards, complete ServSafe training.
• Control labor and food costs, ensure compliance with policies, report issues.

Skills

Fluent English

Math skills

Writing skills

Teamwork

Education

High School Diploma

Job description

Dunkin' Donuts franchise in Riverdale Park, MD is seeking energetic crew members. You will work in a fast-paced team environment, greeting guests and taking orders while ensuring cleanliness and safety.

The role emphasizes guest satisfaction, teamwork, and efficiency. Applicants should be at least 18, fluent in English, with a can-do attitude and willingness to learn ServSafe procedures.