Retail Shift Leader: Day/Night Ops & Team Development

Wegmans; Glen Mills (Delaware County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Overtime pay

Health benefits

401(k) match

Scholarship program

Wellness program

Job summary

Wegmans is seeking entry-level leaders who are passionate about collaborating, leading, and delivering their best every day. In this role, you will coordinate daily activities of our customer service staff and participate in store management duties, gaining a deep understanding of Wegmans values and operations.

You will lead a team of customer service employees, ensure they have the tools and training to succeed, and help drive a positive store culture across day and night shifts.

Qualifications

• Customer service experience, preferably in a food service, grocery or retail setting.
• Proven ability to multi-task and handle interruptions in a fast-paced environment.
• Computer skills

Responsibilities

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
• Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
• Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
• Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
• Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

Skills

Customer service

Multitasking

Computer skills

Job description

Wegmans is seeking entry-level leaders who are passionate about collaborating, leading, and delivering their best every day. In this role, you will coordinate daily activities of our customer service staff and participate in store management duties, gaining a deep understanding of Wegmans values and operations.

You will lead a team of customer service employees, ensure they have the tools and training to succeed, and help drive a positive store culture across day and night shifts.