Shift Leader: Customer Service & Daily Operations

Summerwood Corporation; Langhorne (Bucks County); On-site; USD 22,000 - 30,000; Part time

Job summary

Summerwood Corporation in Langhorne, PA is seeking a Shift Manager to support management in daily tasks and ensure exceptional guest experiences. This hourly role emphasizes fast, accurate service, adherence to company quality standards, and ongoing coaching for crew on service and safety.

The Shift Manager may handle opening and closing duties, supervise cash procedures, conduct daily inventories, and ensure compliance with food safety and operational standards in a busy restaurant environment.

Responsibilities

• Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.
• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.
• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.
• Provides “hands-on” training for crew in Learning Zone.

Job description

Summerwood Corporation in Langhorne, PA is seeking a Shift Manager to support management in daily tasks and ensure exceptional guest experiences. This hourly role emphasizes fast, accurate service, adherence to company quality standards, and ongoing coaching for crew on service and safety.

The Shift Manager may handle opening and closing duties, supervise cash procedures, conduct daily inventories, and ensure compliance with food safety and operational standards in a busy restaurant environment.