Shift Leader: Customer Experience & Team Facilitation

Bad Ass Coffee of Hawaii; Cypress (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Bad Ass Coffee of Hawaii is seeking a Key Holder to support management and team members, oversee daily shift operations, and ensure excellent customer service. You will handle cash, uphold store standards, and contribute to a positive atmosphere for staff and guests.

Responsibilities include learning brew methods, assisting in training, greeting customers, preparing beverages and foods, restocking, and maintaining clean, organized spaces. Excellent communication and leadership are essential.

Qualifications

• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Ability to work flexible hours, including evenings and weekends.
• Basic math skills for cash handling.

Responsibilities

• Support management and oversee daily operations during shifts.
• Handle cash and maintain store standards.
• Assist in training new staff and provide guidance.
• Foster a welcoming environment for guests.
• Prepare and serve beverages and foods; upsell items.
• Maintain cleanliness and organize displays.

Skills

Leadership

Customer service

Cash handling

Communication

Education

High school diploma or equivalent

Job description

Bad Ass Coffee of Hawaii is seeking a Key Holder to support management and team members, oversee daily shift operations, and ensure excellent customer service. You will handle cash, uphold store standards, and contribute to a positive atmosphere for staff and guests.

Responsibilities include learning brew methods, assisting in training, greeting customers, preparing beverages and foods, restocking, and maintaining clean, organized spaces. Excellent communication and leadership are essential.