Shift Supervisor

Kai Coffee Hawaii; Honolulu (HI); On-site; USD 25,485 - 27,552; Full time

Benefits offered by this job

401(k) matching

Medical, Dental, and Vision Insurance

Paid Time Off

Parking pass

ProService Employee Perks

Job summary

Kai Coffee Hawaii is seeking a dedicated Shift Supervisor to join our café team at the Hyatt Regency Waikiki. This pivotal role ensures smooth operations, strong hospitality, and consistent performance while supporting team members and upholding Kai Coffee standards.

The ideal candidate will have 1–3 years in a management role, a love for coffee, and excellent leadership skills. We offer a positive team environment with on-the-job training and numerous benefits.

Qualifications

• Minimum 1–3 years of management experience in the specialty coffee industry.
• Strong leadership and problem-solving skills.
• Ability to work in a dynamic, fast-paced environment.

Responsibilities

• Guide and support team members while modeling professionalism.
• Ensure smooth operations and high standards of service.
• Monitors shift flow and communicates staffing needs.

Skills

Leadership

Team Support

Customer Experience

Problem-solving

Organizational Skills

Communication Skills

Education

1–3 years of experience in a management role

Job description

Join Our Ohana at Kai Coffee Hawai'i!

Position: Shift Supervisor | Location: Hyatt Regency Waikiki

Compensation: $18.50-$20/hour + tips

About Us:

At Kai Coffee Hawai'i, we believe in more than just brewing exceptional coffee—we believe in fostering community, creating memorable experiences, and cultivating a team rooted in passion, excellence, and integrity. We're currently seeking a dynamic and dedicated Shift Supervisor to lead our café and ensure the highest standards in operations, customer service, and team development.

Position Summary:

The Shift Supervisor provides day-of-shift guidance and coordination to ensure smooth operations, strong hospitality, and consistent café performance. This role supports Shift Leads and Team Members, handles shift‑level decisions, and reinforces Kai Coffee standards while modeling professionalism and company values. This role does not include authority to hire, terminate, discipline, or make final employment decisions regarding team members or baristas.

What You'll Do:

Leadership, Team Support & Customer Experience

• Guides and supports Acting Leads, Shift Leads, Team Members, and Baristas modeling professionalism, accountability, and Kai Coffee values
• Helps coordinate tasks according to established procedures and direction from Store Management
• Participates in a weekly check-in with the Store Manager to review operational updates and support needs
• Sets the tone for hospitality, handles escalated guest concerns related to service experience, and coaches the team on guest engagement and service recovery

Operation Standards & Decision‑Making

• Monitors shift flow and communicates staffing needs; any adjustments require prior approval from the Store Manager or Senior Leadership
• Assists with call‑out coverage by identifying and coordinating coverage subject to Store Manager or Senior Leadership approval; may cover shifts when needed to ensure adequate staffing
• Documents shift notes, incidents, and operational updates
• Upholds safety, sanitation, cleaning standards, and uniform policies
• Ensures beverage quality, recipe consistency, and supports coffee knowledge across the team

Inventory & Administrative Support

• Supports inventory counts, delivery checks, logging, and reporting discrepancies
• Monitors POS accuracy and cash‑handling issues
• Supports the Store Manager with entering product/supply orders into the ordering system as assigned
• Documents shift performance, issues, and escalations
• Identifies operational gaps and communicates improvement opportunities

Who You Are:

• You have a love for coffee and people
• You’re reliable, honest, and work well in a team
• You enjoy a dynamic, fast‑paced environment
• You’re open to learning and improving your skills
• You can meet the physical demands of the role (standing, lifting, cleaning, etc.)
• You’re committed to showing up looking sharp and professional
• You have a minimum of 1–3 years of experience in a management role (preferably in the specialty coffee industry)
• You have excellent problem‑solving, organizational, and communication skills
• You have strong leadership skills
• You have barista experience or are willing to complete on‑the‑job training

What We Offer:

• A positive, welcoming team environment
• On‑the‑job training and growth opportunities
• A chance to work with some of Hawaii’s best coffee
• A company culture rooted in the spirit of Aloha
• 401(k) matching
• Medical/drug, Dental, and Vision Insurance + Group Term Life Insurance
• Paid Time Off
• Parking pass
• ProService Employee Perks

Our Core Values:

We are committed to living out our mission through love for others, a deep appreciation for coffee, a drive for excellence, honesty, dedication, and accountability to our guests and team members.

Ready to brew up something special with us? Apply today and become part of our mission to bring people together — with Aloha in every cup!