Shift Leader - Customer Experience & Team Coach

Church's Texas Chicken; United States; On-site; USD 19,000 - 25,000; Full time

Job summary

Church’s Texas Chicken in the United States is seeking a Shift Leader to guide on-shift Team Members, coach and develop, ensuring excellent customer experience and adherence to policies.

You will handle daily tasks such as opening/closing, POS, cash handling, inventory, and reports, with emphasis on safety, training and professional leadership. Applicants should be 18+ with HS diploma recommended; ServSafe training is a plus.

Qualifications

• Completes Weekly Sales Report, Bank deposit slips, the Cash and Inventory worksheet, and other forms as required for the shift. Ensures accuracy of paperwork.
• Enters inventory and payroll, as required, into the POS system.
• Ensures the restaurant polls nightly by the correct closedown of the POS system.
• Ensures adherence to established cash handling and security procedures, including but not limited to, cash sales counts, drawer bank counts, drawer assignments, POS deletions, over-rings, and voids, large bill drops, and cash levels in the drawer.
• Must possess a valid Driver’s License, have access to an automotive vehicle during shifts, and possess proof of insurance on the vehicle.
• Must successfully complete the Shift Leader certification program.

Responsibilities

• Monitors and ensures prompt, friendly, and courteous customer service.
• Monitors and ensures all Church’s menu products are prepared and served according to standard procedures.
• Ensures that prepared job assignments and activities are carried out by Team Members.
• Assists Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrates proper procedures for Team Members to follow.
• Ensures that safety and security policies and procedures are enforced.
• Monitors and performs opening and closing duties as required on the Shift Awareness Checklists.
• Follows and ensures the use of proper product procedures for preparation of all menu items.
• Follows procedures for receiving, handling, and storage of food products. Follows proper rotation and icing procedures.
• Maintains professional and ethical leadership behaviors at all times.
• Ensures on-time attendance by each employee for shift.
• Performs other duties as assigned.

Skills

Weekly Sales Report

Cash & Inventory

POS Inventory

Cash Handling

Driver's License

Shift Leader Certification

Education

High School Diploma or GED

ServSafe training

Job description

Church’s Texas Chicken in the United States is seeking a Shift Leader to guide on-shift Team Members, coach and develop, ensuring excellent customer experience and adherence to policies.

You will handle daily tasks such as opening/closing, POS, cash handling, inventory, and reports, with emphasis on safety, training and professional leadership. Applicants should be 18+ with HS diploma recommended; ServSafe training is a plus.