Shift Leader: Customer Experience & Store Ops

NBMBAA; Portsmouth (NH); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Paid holidays/vacation/sick

Job summary

Homesense is hiring for a Key Carrier role in Portsmouth, NH. The position emphasizes leadership duties, exceptional customer service, and ensuring smooth daily store operations while maintaining a positive shopping experience.

Ideal candidates have retail experience, at least six months of leadership exposure, and are comfortable working nights and weekends. Excellent communication and organization are essential to succeed in this role.

Qualifications

• 1 year of retail experience required.
• At least 6 months of leadership experience.
• Able to work nights and weekends.
• Strong communication and organizational skills.

Responsibilities

• Acts as Manager on Duty and leads store operations.
• Provides coaching and feedback to Associates.
• Addresses customer service issues and prioritizes tasks.
• Maintains adherence to labor policies and store procedures.
• Ensures opening/closing procedures are followed.
• Communicates priorities effectively with management and Associates.

Skills

Retail experience

Leadership experience

Customer service

Communication

Coaching

Teamwork

Problem solving

Multitasking

Job description

Homesense is hiring for a Key Carrier role in Portsmouth, NH. The position emphasizes leadership duties, exceptional customer service, and ensuring smooth daily store operations while maintaining a positive shopping experience.

Ideal candidates have retail experience, at least six months of leadership exposure, and are comfortable working nights and weekends. Excellent communication and organization are essential to succeed in this role.