Shift Leader: Customer Experience & Kitchen Ops

Jersey Mike's - Hylan LLC; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

Jersey Mike's - Hylan LLC in New York is seeking a dedicated Shift Leader to support management in running the store effectively. Responsibilities include coaching staff, ensuring food quality, and maintaining high customer service standards. The role requires multitasking and effective communication.

Qualified candidates should have at least a high school diploma and preferably one year of QSR experience. Essential certifications and reliable transportation are required for this position.

Qualifications

• Minimum one year of Quick Service Restaurant (QSR) experience preferred.
• Must be 18 years or older to operate the slicer.
• Reliable transportation required.

Responsibilities

• Coach staff to deliver amazing customer service.
• Maintain cleanliness and proper sanitation practices.
• Lead a team of 2 to 5 people.

Skills

Customer service

Food quality production

Cash handling

Effective communication

Multitasking

Education

High school degree or equivalent

Tools

Serve Safe Certification – Food Handler

Certificate in Food Protection

Job description

Jersey Mike's - Hylan LLC in New York is seeking a dedicated Shift Leader to support management in running the store effectively. Responsibilities include coaching staff, ensuring food quality, and maintaining high customer service standards. The role requires multitasking and effective communication.

Qualified candidates should have at least a high school diploma and preferably one year of QSR experience. Essential certifications and reliable transportation are required for this position.