Shift Leader & Customer Experience Coach

Goodwill of North Georgia; Kennesaw (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill of North Georgia in Kennesaw, GA seeks a Store Supervisor to lead daily operations, supervise shift staff, and ensure service standards are met for donors and customers.

You will open/close the store, train and coach team members, maintain records, and coordinate with management to meet safety and performance goals; forklift certification and Microsoft Office proficiency are required.

Qualifications

• High School Diploma or GED required.
• Associates Degree or completion of related retail management coursework preferred.
• Must have excellent oral and written communication skills in English and interpersonal skills; bilingual a plus.
• Forklift certification required.
• Proficient in Microsoft Office.
• Must start employment in acceptable safety work shoes.
• Able to adapt to growth and changing environment within the Agency.

Responsibilities

• Supervise all store personnel as applicable during assigned shift to ensure operational standards are met.
• Open and/or close the store as key holder/team leader on duty.
• Develop, train, coach and support team members for career growth within the organization.
• Comply with SOPs and safety policies.
• Greet and assist donors/customers; ensure customer needs are met and service is efficient.
• Resolve complaints and communicate issues to management.
• Maintain proficiency for tasks across all workstations.
• Monitor and maintain store appearance and housekeeping.

Skills

Team leadership

Customer service

Interpersonal skills

English proficient

Education

High School Diploma or GED

Associates Degree preferred

Tools

Forklift certified

Microsoft Office

Job description

Goodwill of North Georgia in Kennesaw, GA seeks a Store Supervisor to lead daily operations, supervise shift staff, and ensure service standards are met for donors and customers.

You will open/close the store, train and coach team members, maintain records, and coordinate with management to meet safety and performance goals; forklift certification and Microsoft Office proficiency are required.