Shift Leader — Craft Coffee & Team Growth

Starbucks Corp.; Naperville (IL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Tuition coverage

Job summary

Starbucks Corp. is seeking a shift supervisor in Naperville, IL, to lead with craft and heart, ensuring a welcoming cafe for every guest. You will guide partners, manage daily operations, and uphold quality standards for beverages and food, while fostering a collaborative, customer-focused team environment in a busy coffeehouse.

The role emphasizes reliable attendance, flexible scheduling, and strong interpersonal skills, with opportunities for growth within Starbucks’ extensive benefits program.

Qualifications

• Maintain regular attendance and punctuality.
• Available to work flexible hours including mornings/evenings/weekends/holidays.
• Meet store policies and standards for quality beverages & food, cash handling, safety.
• Six months of experience in a role with frequent customer interaction.
• Prepare and coach beverage/food preparation to standard recipes.
• At least six months of experience delegating tasks to others.
• Strong communication and interpersonal skills.

Responsibilities

• Lead with craft and heart to create a welcoming space for the community.
• Direct and coach team members to ensure quality beverages and food.
• Engage with customers and ensure store safety and courtesy.
• Collaborate with the team to meet store standards and drive exceptional service.

Skills

Customer service

Team leadership

Communication skills

Interpersonal skills

Retail knowledge

Team player

Job description

Starbucks Corp. is seeking a shift supervisor in Naperville, IL, to lead with craft and heart, ensuring a welcoming cafe for every guest. You will guide partners, manage daily operations, and uphold quality standards for beverages and food, while fostering a collaborative, customer-focused team environment in a busy coffeehouse.

The role emphasizes reliable attendance, flexible scheduling, and strong interpersonal skills, with opportunities for growth within Starbucks’ extensive benefits program.