Shift Leader - Craft Coffee & Community Experience

Starbucks Corp.; Laguna Niguel (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Parental leave

401(k) match

Tuition coverage

Job summary

Starbucks Corp. is seeking a shift supervisor to lead daily operations, ensuring quality beverages, food and customer service. You will coach team members, manage tasks, and maintain store safety while fostering a welcoming community space.

This role requires reliable attendance, flexible hours, and strong communication. You’ll guide staff through standard recipes and customer requests, contributing to a positive partner experience and store performance.

Qualifications

• Maintain regular attendance and punctuality, with or without accommodation.
• Flexible hours including mornings, evenings, weekends, nights and holidays.
• Experience directly serving customers and fulfilling requests.
• Prepare foods and beverages to standard recipes or customizations.
• Ability to delegate tasks to and coordinate a small team.
• Effective verbal communication and interpersonal skills.
• Knowledge of retail operations and store safety.
• Strong teamwork and relationship-building abilities.

Responsibilities

• Lead store operations as shift supervisor with craft and heart.
• Ensure adherence to policies, quality beverages/food, cash handling and safety.
• Coach and prepare beverages and foods per standard recipes and custom requests.
• Delegate tasks to teammates and coordinate 2+ staff during shifts.
• Foster a welcoming environment and build customer relationships.

Skills

Attendance

Flex hours

Customer service

Food/bev prep

Delegation

Communication

Retail knowledge

Teamwork

Job description

Starbucks Corp. is seeking a shift supervisor to lead daily operations, ensuring quality beverages, food and customer service. You will coach team members, manage tasks, and maintain store safety while fostering a welcoming community space.

This role requires reliable attendance, flexible hours, and strong communication. You’ll guide staff through standard recipes and customer requests, contributing to a positive partner experience and store performance.