Shift Leader: Coach, Run Operations & Guest Service

Dunkin'; Pflugerville (TX); On-site; USD 25,000 - 31,000; Full time

Job summary

Dunkin' in Pflugerville, TX is seeking a Shift Leader to coach team members during shifts and ensure execution of brand standards and guest service.

You will support the Restaurant Manager, assign tasks, manage cash, handle customer issues, and help maintain food safety, inventory, and smooth operations in a fast-paced Dunkin' environment. This role requires leadership in a high-volume setting and effective communication to prepare the next shift.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality.
• Proven experience managing daily store operations.
• Ability to lead teams and deliver exceptional guest service.

Responsibilities

• Coach team members with timely feedback throughout the shift.
• Support the Restaurant Manager in meeting operational goals.
• Ensure Brand standards in food/beverage prep.
• Communicate shift priorities and results to the team.
• Complete shift deployment plans and delegate tasks.
• Monitor cash over/short and adherence to cash policies.
• Handle customer complaints and emergencies to protect the brand.
• Oversee safety, security and profitability policies during shifts.
• Assist with training as needed.
• Maintain inventory and inventory control during the shift.

Skills

Leadership experience

Customer service

Communication

Fluent English

Cash handling

Education

HS Diploma or GED

Tools

POS systems

Basic computer skills

Job description

Dunkin' in Pflugerville, TX is seeking a Shift Leader to coach team members during shifts and ensure execution of brand standards and guest service.

You will support the Restaurant Manager, assign tasks, manage cash, handle customer issues, and help maintain food safety, inventory, and smooth operations in a fast-paced Dunkin' environment. This role requires leadership in a high-volume setting and effective communication to prepare the next shift.